Privacy Policy for Lyons Mortgage Services
Effective Date: June 30, 2025
Last Updated: June 30th, 2025
1. Who We Are
Lyons Mortgage Services (“we,” “our,” or “us”) is an independent mortgage agent operating under Pegasus Mortgages. We are committed to protecting the personal information of our clients in accordance with the Mortgage Brokerages, Lenders and Administrators Act (MBLAA) and the guidelines set by the Financial Services Regulatory Authority of Ontario (FSRA).
2. Our Commitment to Your Privacy
Your privacy and the confidentiality of your personal information are extremely important to us. We are committed to collecting, using, and disclosing your information responsibly and only to the extent necessary to provide our mortgage services.
3. Information We Collect
We may collect the following personal information:
Name, address, email, and phone number
Date of birth and SIN (only when required and with consent)
Employment and income details
Credit history and credit score
Banking and financial information
Real estate holdings and mortgage details
Any other data required to assess mortgage options or submit applications on your behalf
4. How We Use Your Information
Your information may be used to:
Assess mortgage eligibility and submit applications to lenders
Provide mortgage advice and financial planning support
Verify identity and conduct credit checks (with consent)
Communicate with you regarding your file or future opportunities
Fulfill legal or regulatory obligations
We will only collect and retain the information necessary to carry out these services.
5. Consent and Disclosure
Your information will not be disclosed to third parties without your express consent, except where required by law or regulation.
We may share your information with:
Mortgage lenders, insurers, and underwriters
Credit reporting agencies (with consent)
Legal, accounting, or other professionals as required to complete a mortgage transaction
FSRA or other regulatory bodies as part of compliance inspections or audits
You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.
6. How We Protect Your Information
We take security seriously and implement safeguards to protect your data from loss, theft, misuse, or unauthorized access, including:
Encrypted email communication (where available)
Secure client portals and password-protected systems
Restricted staff access to personal data
Routine privacy training and compliance reviews
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, and users submit personal information at their own risk.
7. Limitation of Liability
While we take all reasonable measures to protect your data, Lyons Mortgage Services and its representatives shall not be held liable for any loss, damage, or unauthorized access resulting from events beyond our control, including cyber attacks, server failures, or third-party misuse of information.
8. Your Rights and Access to Information
You have the right to:
Request access to your personal information
Ask for corrections to inaccurate or incomplete data
Withdraw your consent to the collection or use of your data
To do so, please contact us directly at [email protected] or 647-376-5357.
9. Regulatory Compliance
We comply fully with the Mortgage Brokerages, Lenders and Administrators Act, 2006 (MBLAA) and the FSRA’s Code of Conduct, including:
Maintaining confidentiality and data security
Acting with integrity and transparency
Collecting only what is necessary for mortgage-related services
Disclosing all relevant risks and responsibilities to clients
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact:
K. Lyons
Mortgage Agent, Lyons Mortgage Services
📧 Email: [email protected]
📞 Phone: 647-376-5357
🌐 Website: lyonsmortgages.com